End User Licence Agreement

METADAT-AI LTD | Version 2.2 | October 2026 | www.metadat-ai.com/legal/eua

Please read this before you use the Metadat-AI Platform. You can use the Platform only as an Authorised User of an organisation that has subscribed to it. By using the Platform (or clicking “I accept” when asked) you agree to this End User Licence Agreement, including the Acceptable Use Policy. If you do not agree, do not use the Platform.

About this Agreement
1. This End User Licence Agreement (“EULA”) is between METADAT-AI LTD, a company registered in England and Wales (company number 17486598) whose registered office is at 17 Cowdenbeath Path, London N1 0LE (“Metadat-AI”), and you, the individual who accepts it (“you”).
2. This EULA applies to you as an Authorised User. The Customer has accepted it on your behalf and must make you aware of it, and you may also be asked to accept it by clicking “I accept” (or a similar button). By using the Platform you agree to it for yourself, as an Authorised User.
3. Business use only. You may use the Services only as an Authorised User acting for the Customer and in the course of the Customer’s business. The Services are not offered to consumers, and you must not use them for personal, family or household purposes.
4. The Customer. The “Customer” is the organisation that has subscribed to the Services and has authorised you to use them, whether it contracted with Metadat-AI directly (under an Order Form) or through a Metadat-AI reseller (under a Reseller Customer Order Form). Where the Customer obtained the Services through a reseller, the Customer is still that organisation, not the reseller.
5. Definitions. Capitalised terms not defined in this EULA have the meanings given in Part 1 of the Master Definitions Schedule v1.4 (www.metadat-ai.com/legal/definitions). “Customer Terms” means Metadat-AI’s Customer Terms (www.metadat-ai.com/legal/customer-terms), in the version that applies to the Customer, together with the Customer’s Order Form or Reseller Customer Order Form.
Relationship with the Customer Terms
1. The Customer’s contract with Metadat-AI is the Customer Terms. It governs the Services, including the licence, fees, service levels, data, intellectual property and liability. This EULA does not replace it. It adds rules that apply to you personally as an Authorised User.
2. If this EULA conflicts with the Customer Terms, the Customer Terms prevail.
3. The Customer is responsible to Metadat-AI for the use of the Services by its Authorised Users, including you. This EULA does not give you any rights under the Customer Terms or reduce the Customer’s obligations under them.
Your licence
1. Subject to this EULA, Metadat-AI grants you a personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Services, the Documentation and AI Outputs, solely on behalf of the Customer, for the Customer’s Permitted Purpose, within the scope of the Customer’s subscription and only while that subscription is in force. Any right of the Customer to keep using AI Outputs after its subscription ends arises only under the Customer Terms.
2. Your licence ends automatically when the Customer’s subscription ends, when the Customer withdraws your authorisation or closes your account, or when Metadat-AI ends your access under clause 9.
3. You must not use the Services in any way that the Customer is not permitted to use them under the Customer Terms. In particular, the licence restrictions in the Customer Terms (including those on copying, reverse engineering, resale and building competing products) apply to you as they apply to the Customer.
4. Metadat-AI and its licensors own all Intellectual Property Rights in the Platform, the Software, the Documentation, the AI models (including Custom Models), their weights and the tools used to provide the Services, Embeddings, AI Outputs, and any improvement, modification or derivative of any of them, whoever creates them. This includes anything you create using the Services, other than Customer Content, which the Customer and its licensors keep (AI Outputs do not include any Customer Content they reproduce). Custom Models and Embeddings may be used only with the Software, even where they are stored on the Customer's own systems, and must not be copied, extracted or used outside it. You receive only the rights expressly granted in this EULA, and no licence is implied.
5. To the extent any Intellectual Property Rights in any of those items, or in any suggestion, idea or other feedback you give Metadat-AI about the Services (“Feedback”), vest in you, you assign them to Metadat-AI by way of present assignment (including of future rights) and waive, to the extent permitted by law, any moral rights in them. These ownership rules continue after your access ends.
Your account
1. Your log-in details (username, password and any other authentication factor) are personal to you. You must not share them with anyone, including colleagues, or let anyone else use your account.
2. You must keep your log-in details secure, use any multi-factor authentication the Platform or the Customer requires, and keep your account information accurate.
3. You must tell the Customer’s administrator, and Metadat-AI at security@metadat-ai.com, without delay if you know or suspect that anyone else has used your account or that your log-in details have been compromised.
4. Metadat-AI may treat any activity under your account as activity authorised by the Customer, unless you or the Customer have told Metadat-AI under clause 4.3 that your account has been compromised.
Acceptable use
1. You must comply with the Acceptable Use Policy at www.metadat-ai.com/legal/policies/aup, which forms part of this EULA. The Acceptable Use Policy is the single statement of the uses of the Services that are prohibited or restricted.
2. You must submit to the Services only content that the Customer has authorised you to submit, and only for the Customer’s purposes.
3. You must follow any reasonable instructions given by Metadat-AI in the Platform or the Documentation about the safe and secure use of the Services.
AI Outputs
1. AI is never fully accurate. AI Outputs are probabilistic: they may be wrong, incomplete or biased, and the same input can produce different results. AI Outputs cannot be relied on as the sole basis for any decision. A human must review AI Outputs before any decision is made using them.
Facial recognition and children
1. You may use the Facial Recognition Features only where the Customer has activated them under the Biometric Addendum, and only in the way that the Biometric Addendum permits and the Customer has instructed you.
2. You must not enrol, identify or match anyone who is, or may be, under 18 (see the Acceptable Use Policy and the Biometric Addendum).
Feedback
1. Metadat-AI owns all Feedback and any improvement it develops from Feedback, and may use them for any purpose without payment or other obligation to you or the Customer.
Suspension and ending your access
1. Metadat-AI may suspend or end your access to the Services, with immediate effect and with notice where practicable, if:
  1. you breach this EULA or the Acceptable Use Policy;
  2. Metadat-AI reasonably believes that your account is being used in a way that creates a security, legal or operational risk to Metadat-AI, the Platform, the Customer or anyone else;
  3. the Customer asks Metadat-AI to do so, or the Customer’s access to the Services is suspended or ends; or
  4. Metadat-AI is required to do so by law or by a Regulator.
2. Where Metadat-AI suspends your access, it will tell the Customer where appropriate and may restore your access once the reason for the suspension has been resolved, unless your access has ended.
3. You may stop using the Services at any time. When your access ends for any reason, you must stop using the Services. Customer Content and AI Outputs held in the Customer’s account are retained or deleted under the Customer Terms and the Data Processing Agreement, not this EULA.
4. Clauses 8, 10, 13 and any other provision which by its nature is intended to continue will continue after your access ends.
Liability
1. You use the Services on behalf of the Customer. Any claim about the Services is a matter between the Customer and Metadat-AI under the Customer Terms.
2. To the fullest extent permitted by law, Metadat-AI has no liability to you personally under or in connection with this EULA or your use of the Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise.
3. Nothing in this EULA limits or excludes any liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
Data protection
1. Metadat-AI processes personal data about you as an Authorised User (such as your name, work email address, log-in records and use of the Platform) as a controller, as described in its Privacy Notice at www.metadat-ai.com/legal/privacy.
2. Metadat-AI processes Customer Content, including any personal data in it, as a processor for the Customer under the Data Processing Agreement at www.metadat-ai.com/legal/dpa. Questions about that processing should go to the Customer.
Changes to this EULA
1. This EULA is a Living Document. Metadat-AI may update it by publishing a new version at www.metadat-ai.com/legal/eua. Updates take effect in accordance with section 13 of the Standard Legal Terms, as modified by this clause 12.
2. Where an update materially and adversely affects you, Metadat-AI will give you at least 30 days’ notice of it by email to the address for your account or by a notice in the Platform. If you object to the update, you may tell Metadat-AI at legal@metadat-ai.com before it takes effect and stop using the Services; this EULA will then end for you when the update takes effect. The Customer’s subscription is not affected.
3. You do not need to accept an update again. If you continue to use the Services after an update takes effect, the updated EULA applies to you. Updates required by law, a court or a Regulator, or needed to address a security risk, take effect on publication.
General
1. The Standard Legal Terms v1.4 (www.metadat-ai.com/legal/standard-terms) form part of this EULA, as if “Agreement” in them referred to this EULA, to the extent they are relevant to it.
2. You may not assign or transfer any of your rights or obligations under this EULA. Metadat-AI may assign or transfer this EULA to any person to whom it assigns or transfers the Customer Terms or its business.
3. This EULA, together with the documents it refers to, is the whole agreement between you and Metadat-AI about your use of the Services, and replaces any earlier version of it that you accepted.
4. Notices to Metadat-AI must be sent to legal@metadat-ai.com or to METADAT-AI LTD, 17 Cowdenbeath Path, London N1 0LE. Metadat-AI may give you notices by email to the address for your account or by a notice in the Platform.
5. This EULA and any dispute or claim (including any non-contractual dispute or claim) arising out of or in connection with it or its subject matter are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

Version history


Version	Date	Summary
2.0	October 2026	Rebuilt as a short click-through for individual Authorised Users. The Customer Terms govern the Services; this EULA adds user-level rules only. The Customer is always the subscribing organisation, including in the reseller channel.
2.1	October 2026	Feedback licence made express; restoring access after suspension is at Metadat-AI's discretion.
2.2	October 2026	Metadat-AI owns AI Outputs, anything created using the Services (other than Customer Content) and Feedback; any rights vesting in a user are assigned. The user’s licence lasts only while the Customer’s subscription is in force.