Platform Agreements

Platform agreements

When you sign in to the Metadat-AI platform, you are asked to confirm that you have read and agree to the documents on this page. We record the date you agree and the version of each document you accepted.

Documents you agree to

• Customer Terms (Master Services Agreement) Version 2.2
  The main terms for using the platform and services.
• End User Licence Agreement Version 2.2
  The licence for using the software.
• Acceptable Use Policy Version 1.3
  What you may and may not do with the platform.
• SLA and Support Policy Version 1.4
  Service levels and how support works.
• Data Processing Agreement Version 1.5
  How personal data is processed on behalf of the customer.

Documents for reference

• Master Definitions Schedule Version 1.4
  The meaning of defined terms used across the documents.
• Sub-processor Register Version 1.4
  The providers that help us deliver the platform.
• Regulatory Compliance Terms Version 2.1
  Regulatory terms that apply to some uses.
• Data Portability and Switching Statement Version 1.0
  How you can take your data with you.
• Privacy Notice Version 1.4
  How we handle personal data on our website and platform.

When documents change

If we make a material change to any of these documents, we update the version shown on this page and ask you to agree again the next time you sign in.

If your organisation has a signed agreement

If your organisation has signed an Order Form with Metadat-AI, these documents form part of that agreement, in the order of precedence set out in the Customer Terms. Agreeing when you sign in does not replace the signed agreement.

Questions about these documents? Contact us.